PRODUCTS & MATERIALS

About our silk, fabric quality, and care.
Are all SILKAVO pieces 100% silk?

Only items described as 100% silk are made of pure silk. Silk blends are clearly stated on each product page, with the full fibre breakdown listed alongside care instructions. We don't use vague wording — if a piece contains anything other than silk, you'll see it.

Where is the silk sourced from?

Our silk is sourced from established mills in China, where some of the world's finest mulberry silk has been produced for centuries. Each supplier is selected for material quality, weaving consistency, and refined finishing.

How can I tell if a silk piece is authentic?

Genuine silk has a soft, dry handfeel and a natural lustre that shifts with the light — not a flat, plastic-like shine. It also feels cool to the touch and warms quickly when held. Every SILKAVO piece comes with a fibre composition label sewn in. If you're ever unsure, get in touch with our team.

What is the momme weight of your silk?

Momme weight is listed on each product page. Our scarves typically range from 14 to 19 momme for fluid drape, while ties sit at 16 to 20 momme for a structured knot. Heavier silk feels more substantial; lighter silk drapes more softly.

How should I care for my silk piece?

Dry clean is recommended for most pieces. If hand-washing, use cool water and a pH-neutral detergent, never wring or twist, and lay flat to dry away from direct sunlight. Avoid contact with perfume, alcohol, and rough surfaces. The care label on each piece gives item-specific guidance.

Can silk be ironed?

Yes — on the lowest silk setting, with the silk slightly damp, and always from the reverse side. A pressing cloth between the iron and the silk gives extra protection. Steam works well too and is the gentlest option.

Does silk yellow over time?

Properly stored silk keeps its colour for decades. Yellowing is usually caused by sunlight, body oils, or perfume residue. Store pieces folded in a cool, dark place, ideally wrapped in acid-free tissue or natural cotton.

ORDERS

Tracking, modifying, and managing your orders.
How do I track my order?
Can I modify my order after placing it?
Can I cancel my order?
I haven't received my order confirmation. What should I do?
Can I add items to an existing order?

PAYMENT

Accepted methods, security, and currency.
What payment methods do you accept?
Is my payment information secure?
Will I be charged sales tax or VAT?
Do you offer instalment payment?
What currency are prices shown in?

SHIPPING & DELIVERY

Delivery times, costs, and tracking.
Which countries do you ship to?
How long does delivery take?
How much is shipping?
Do you offer free shipping?
Can I ship to a different address than my billing address?
What if my package is lost or damaged?

RETURNS & EXCHANGES

How to return or exchange a piece.
What is your return policy?
How do I return an item?
Are returns free?
Can I exchange an item for a different colour?
When will I receive my refund?
Can I return a gift?

GIFTS & PACKING

Gift services and what's in the box.
Do you offer gift wrapping?
Can I include a personalised message?
Can I send a gift without showing the price?
Do you offer gift cards?
What does the packaging look like?

ACCOUNT

Managing your SILKAVO account.
Do I need to create an account to place an order?
How do I create an account?
I forgot my password. What should I do?
How do I update my account information?
How do I delete my account?
Is my personal information safe?

BRAND & SUSTAINABILITY

Who we are and how we approach our materials.
Who is behind SILKAVO?
Where are SILKAVO products made?
Is silk an ethical material?
How does SILKAVO approach sustainability?
Do you use environmentally friendly packaging?
How can I contact SILKAVO?

STILL NEED HELP?

TALK TO OUR TEAM

Our small team in Manchester is happy to help with anything from sizing questions to gifting advice. We reply within one working day.